Shipping policy
We only ship within Switzerland
We ship directly from Zürich, there are no additional tax or duty costs.Free Economy Shipping for Orders CHF 50.00 or more (max. 4 working days)
Economy Shipping for orders under CHF 50.00 : CHF 5.00 (max. 4 working days)
Priority: CHF 10.00 (max. 3 working days)
Items Purchased at a regular Price:
Timing: Can be returned within 7 Days or 15 days.*
Refund Method: Within 7 days the order will be refunded to the original payment method. After 15 days the order will be refunded by a store credit. Or can be exchanged to another Item.
Items purchased during a special promotion:
Timing: Can be returned within 7 Days.*
Refund Method: Will be refunded by a Store Credit or can be exchanged to another Item of the same or higher order value.
Items purchased during the Sale period:
Timing: Can be only exchanged within 7 days.*
Refund Method: Can be exchanged to another Item of the same or higher order value.* We calculate from the date the order was delivered by the carrier and to the date the carrier received or picked the order up for return.
- Returns can be sent by any carrier, you can also return or exchange your item in-store.
- Additional return or exchange costs are carried by the customer.
- All items must be unworn & without any traces of usage and must be sent in original condition with all original tags, including packaging to the following address:
Glossy GmbH (The Gloss Store)
Hardstrasse 312
CH-8005 Zurich
Switzerland
- Our packages are sent with the Swiss Post.
- The packages have a tracking number and can be traced at any time.
- You can check the status of your order at any time in your confirmation mail.
All items must be unworn & without any traces of usage and must be sent in original condition with all original tags, including packaging and reason of return to the following address:
Glossy GmbH (The Gloss Store)
Hardstrasse 312
CH-8005 Zurich
SwitzerlandThe return of goods will be rejected, if:
- there are traces of use
- the product is returned without the original packaging, tags and manuals.
- the goods are damaged due to transportation
If the item gets lost during the return shipping, Glossy GmbH will not refund the amount. We recommend sending the goods using a track & trace shipping service.
By placing your order you have agreed to and confirmed our terms and conditions.
This section has been Updated on 01.07.2025 - As agreed by T&C.