Refund policy
We only ship within Switzerland
We ship directly from Zürich, there are no additional tax or duty costs.
Priority: CHF 10.00 (max. 3 working days)
| Case of purchase | Timing | Refund Method |
|
Items Purchased |
Can be returned within 7 Days or 15 days.* |
Within 7 days the order will be refunded to the original payment method. After 15 days the order will be refunded by a store credit. or can be exchanged to another Item. |
| Items purchased during a special promotion. |
Can be returned within 7 Days.* | Will be refunded by a Store Credit or can be exchanged to another Item of the same or higher order value. |
| Items purchased during the Sale period. |
Can be only exchanged within 7 days.* | Can be exchanged to another Item of the same or higher order value. |
* We calculate from the date the order was delivered by the carrier and to the date the carrier received or picked the order up for return.
- Returns can be sent by any carrier, you can also return or exchange your item in-store.
- Additional return or exchange costs are carried by the customer.
- All items must be unworn & without any traces of usage and must be sent in original condition with all original tags, including packaging to the following address:
Glossy GmbH (The Gloss Store)
Hardstrasse 312
CH-8005 Zurich
Switzerland
- Our packages are sent with the Swiss Post.
- The packages have a tracking number and can be traced at any time.
- You can check the status of your order at any time in your confirmation mail.
All items must be unworn & without any traces of usage and must be sent in original condition with all original tags, including packaging and reason of return to the following address:
Glossy GmbH (The Gloss Store)
Hardstrasse 312
CH-8005 Zurich
Switzerland
The return of goods will be rejected, if:
- there are traces of use
- the product is returned without the original packaging, tags and manuals.
- the goods are damaged due to transportation
If the item gets lost during the return shipping, Glossy GmbH will not refund the amount. We recommend sending the goods using a track & trace shipping service.
By placing your order you have agreed to and confirmed our terms and conditions.
This section has been Updated on 01.07.2025 - As agreed by T&C.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
By placing your order you have agreed to and confirmed our terms and conditions.